Update payment details and billing details, or see invoices

Update payment details and billing details, or see invoices

This page describes how to use the Stripe Payment portal to update the payment or billing details of your subscription.

Log in to the Payment Portal

The Stripe payment gateway handles payments for energyGuard Hub products and services. Please note that only the account owner can perform these actions.
To log in to the Payment portal:
  1. Make sure you use the email address you’ve registered upon purchasing the 'Savings as a Service' subscription
  2. Click on the Find out how to update payment details or see your invoices here. below to access the Stripe Payment Portal
    Go to payment portal
  3. Type in your email address
  4. Check your email for a link to login to your customer portal and follow that link

Update payment details

You must be the account owner to perform these tasks. If you are not an account owner and you want to change your payment method, contact the account owner.


To change your payment method:
  1. Log in to the Payment Portal as instructed above
  2. See PAYMENT METHOD
  3. Click Add payment method
  4. Add your card details
  5. If you have Strong Customer Authentication, authorise the card in your bank’s app
  6. If applicable, delete the previous payment method













Change billing information

The Billing and/or shipping information on your account is the address you want to appear on your invoices and receipts. 

To change the billing address:
  1. Log in to the Payment Portal as instructed above
  2. See BILLING AND SHIPPING INFORMATION
  3. Click Update information
  4. Change your Billing and/or Shipping address
  5. Save your changes 
















See invoices

Account owners have the ability to view and download invoices for their Stripe accounts.
 

To view invoices:
  1. Log in to the Payment Portal as instructed above
  2. See INVOICE HISTORY
  3. Select the invoice you want to view or download
  4. Download the Invoice or Receipt in PDF format

    • Related Articles

    • Cancel subscription

      We're sorry to hear you're thinking of leaving us. To cancel your Savings as a Service subscription, please fill out the information below and check your email for confirmation. Please don't cancel your Direct Debit or any other ongoing payment with ...

    • energyGuard Hub clicks when turning the heating ON or Boost

      Hearing the click means the energyGuard Hub is working fine. It means the issue is somewhere else in your heating system. There are a few more things you can try to eliminate some simple issues with the heating system. Check fuel supply If you have a ...

    • energyGuard Hub won't turn the heating on

      There are several potential issues that can arise in a heating system, making it challenging to determine the root cause. Problems may arise with the boiler, water pump, motorized valves, radiators, or even the thermostat. Fortunately, there are ...

    • energyGuard Hub screen is blank or unresponsive

      Step 1: Get the safety tool If your screen happens to go black, you can try performing a hard reboot to resolve the issue. A hard reboot involves the removal and reattachment of the front panel. You can use the safety tool in the image below to take ...

    • The app won't connect to the energyGuard Hub

      Step 1: Subscribe to 'Savings as a Service' [Skip if you already subscribed] Due to SEAI discontinuing their support for the Hub Controls Ltd, the app functionality, automated energy savings, and continued warranty are now only supported by a Saving ...