energyGuard Hub won’t turn the heating on

energyGuard Hub won't turn the heating on

There are several potential issues that can arise in a heating system, making it challenging to determine the root cause. Problems may arise with the boiler, water pump, motorized valves, radiators, or even the thermostat. Fortunately, there are simple checks that you can perform, some of which you can handle yourself. However, for most issues, it is advisable to seek the assistance of a qualified engineer.

Does the touchscreen respond when you touch it?

  1. No, the screen is completely black - CLICK HERE



  2. Yes but there are dots flashing on the screen - CLICK HERE

  3. Yes, the buttons are responsive - KEEP READING BELOW

Increase the set temperature

If the energyGuard Hub is displaying Hub ON, Heating OFF, it is likely that the heating is off because the set or desired temperature is lower than the room temperature. To resolve this, you should increase the set temperature and turn on the heating to see if the boiler will start functioning.



Check if the energyGuard Hub (on the wall) is clicking

To quickly determine if there is an issue with the energyGuard Hub, listen for an audible click when switching it from OFF to ON. Press the circle to toggle the Hub ON/OFF and listen for a distinct clicking sound.

Is there an audible click?

  1. Yes, I can hear the click when turning the heating ON or Boost - CLICK HERE
  1. No, I can not hear anything when turning the heating ON or Boost - KEEP READING BELOW
 

energyGuard Hub shows a low battery symbol

If your energyGuard Hub is not receiving power from your heating system, it will display a NO POWER indication on the screen. To troubleshoot this issue, please follow the instructions below.

Check the fuse box 

If your boiler fails to turn on, it is advisable to first check the functionality of other appliances and power supplies in your home. If they are working properly, proceed to inspect your fuse box and ensure that all fuses are in the correct upright position. If the cause of the issue still remains elusive, we highly recommend seeking the assistance of a qualified engineer.



Check the timer or spur switch

Please check if there are any additional heating controls, such as a timer or programmer, that may have interrupted the power supply to the energyGuard Hub or boiler. Make sure to switch these controls to a constant ON setting and verify if the heating system starts working again. Similarly, if you have a fused spur switch, ensure that it is not switched off and that the light is still on.





Thanks for checking a few more things!
If these steps do not resolve the issue, it is possible that there is a problem with the device itself. In this case, the next recommended step is to Submit a ticket below for further assistance.